Privacy Policy
1. Information Collection & Use
A. Personal Data We Collect
We collect personal information such as your name, address, email, phone number, Medicare or private health fund details, medical history, and any other information you provide when booking appointments, completing medical forms, or contacting us.
B. How We Use Your Information
Your information is used to manage appointments, provide safe and personalised dental care, communicate with you about your treatment, and process payments or health insurance claims. We may also use it for internal record keeping, staff training, and improving our services.
C. Data Retention
We retain your records for as long as required by law (usually a minimum of 7 years in Western Australia, or longer for children’s records). When no longer legally required, information is securely deleted or anonymised.
2. Data Sharing and Security
A. Sharing Your Data with Third Parties
We do not sell or rent your personal information. We may share relevant details with:
Trusted third-party providers (e.g., IT, payment processors, pathology labs).
Other health practitioners (e.g., specialists or referring dentists) where clinically necessary.
Government or regulatory authorities if required by law (e.g., Medicare, AHPRA).
All third parties are bound by strict confidentiality and privacy obligations.
B. Protecting Your Data
We take your privacy seriously. Our systems use industry-standard encryption, password protection, secure servers, and staff training to protect your data from loss, misuse, or unauthorised access.
C. Cookies and Tracking
Our website may use cookies or analytics tools to improve your browsing experience. You can adjust your browser settings to disable cookies, but some features may not function as intended.
3. Your Rights and Choices
A. Accessing and Updating Your Data
You have the right to access the personal information we hold about you. If it is inaccurate or outdated, you can request corrections by contacting us directly.
B. Data Deletion and Portability
You may request a copy of your records or ask us to delete them, except where we are legally required to retain them. For example, dental records must be kept for a minimum period under Australian law.
C. Policy Updates
We may update this Privacy Policy from time to time. Any significant changes will be published on our website, and we will notify you directly if required.
4. Data Breach Notification
A. How We Handle Data Breaches
In the unlikely event of a data breach, we follow the Notifiable Data Breaches (NDB) Scheme under the Privacy Act 1988 (Cth). This means we will immediately investigate and take corrective action.
B. Notification Procedures
If a breach is likely to result in serious harm, we will notify affected individuals as soon as possible via phone, email, or letter, and also notify the Office of the Australian Information Commissioner (OAIC).
5. International Data Transfers
A. Cross-Border Data Transfers
We primarily store and process your information within Australia. However, if we use international cloud or IT providers, we take all reasonable steps to ensure your data is stored securely and in compliance with Australian privacy laws.
B. Legal Compliance
Pilbara Dental complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and all applicable Western Australian health record regulations.
📌 Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our clinic directly at pilbaradental@gmail.com
1. Information Collection & Use
A. Personal Data We Collect
We collect personal information such as your name, address, email, phone number, Medicare or private health fund details, medical history, and any other information you provide when booking appointments, completing medical forms, or contacting us.
B. How We Use Your Information
Your information is used to manage appointments, provide safe and personalised dental care, communicate with you about your treatment, and process payments or health insurance claims. We may also use it for internal record keeping, staff training, and improving our services.
C. Data Retention
We retain your records for as long as required by law (usually a minimum of 7 years in Western Australia, or longer for children’s records). When no longer legally required, information is securely deleted or anonymised.
2. Data Sharing and Security
A. Sharing Your Data with Third Parties
We do not sell or rent your personal information. We may share relevant details with:
Trusted third-party providers (e.g., IT, payment processors, pathology labs).
Other health practitioners (e.g., specialists or referring dentists) where clinically necessary.
Government or regulatory authorities if required by law (e.g., Medicare, AHPRA).
All third parties are bound by strict confidentiality and privacy obligations.
B. Protecting Your Data
We take your privacy seriously. Our systems use industry-standard encryption, password protection, secure servers, and staff training to protect your data from loss, misuse, or unauthorised access.
C. Cookies and Tracking
Our website may use cookies or analytics tools to improve your browsing experience. You can adjust your browser settings to disable cookies, but some features may not function as intended.
3. Your Rights and Choices
A. Accessing and Updating Your Data
You have the right to access the personal information we hold about you. If it is inaccurate or outdated, you can request corrections by contacting us directly.
B. Data Deletion and Portability
You may request a copy of your records or ask us to delete them, except where we are legally required to retain them. For example, dental records must be kept for a minimum period under Australian law.
C. Policy Updates
We may update this Privacy Policy from time to time. Any significant changes will be published on our website, and we will notify you directly if required.
4. Data Breach Notification
A. How We Handle Data Breaches
In the unlikely event of a data breach, we follow the Notifiable Data Breaches (NDB) Scheme under the Privacy Act 1988 (Cth). This means we will immediately investigate and take corrective action.
B. Notification Procedures
If a breach is likely to result in serious harm, we will notify affected individuals as soon as possible via phone, email, or letter, and also notify the Office of the Australian Information Commissioner (OAIC).
5. International Data Transfers
A. Cross-Border Data Transfers
We primarily store and process your information within Australia. However, if we use international cloud or IT providers, we take all reasonable steps to ensure your data is stored securely and in compliance with Australian privacy laws.
B. Legal Compliance
Pilbara Dental complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and all applicable Western Australian health record regulations.
📌 Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our clinic directly at pilbaradental@gmail.com
1. Information Collection & Use
A. Personal Data We Collect
We collect personal information such as your name, address, email, phone number, Medicare or private health fund details, medical history, and any other information you provide when booking appointments, completing medical forms, or contacting us.
B. How We Use Your Information
Your information is used to manage appointments, provide safe and personalised dental care, communicate with you about your treatment, and process payments or health insurance claims. We may also use it for internal record keeping, staff training, and improving our services.
C. Data Retention
We retain your records for as long as required by law (usually a minimum of 7 years in Western Australia, or longer for children’s records). When no longer legally required, information is securely deleted or anonymised.
3. Data Sharing & Security
A. Sharing Your Data with Third Parties
We do not sell or rent your personal information. We may share relevant details with:
Trusted third-party providers (e.g., IT, payment processors, pathology labs).
Other health practitioners (e.g., specialists or referring dentists) where clinically necessary.
Government or regulatory authorities if required by law (e.g., Medicare, AHPRA).
All third parties are bound by strict confidentiality and privacy obligations.
B. Protecting Your Data
We take your privacy seriously. Our systems use industry-standard encryption, password protection, secure servers, and staff training to protect your data from loss, misuse, or unauthorised access.
C. Cookies and Tracking
Our website may use cookies or analytics tools to improve your browsing experience. You can adjust your browser settings to disable cookies, but some features may not function as intended.
3. Your Rights and Choices
A. Accessing and Updating Your Data
You have the right to access the personal information we hold about you. If it is inaccurate or outdated, you can request corrections by contacting us directly.
B. Data Deletion and Portability
You may request a copy of your records or ask us to delete them, except where we are legally required to retain them. For example, dental records must be kept for a minimum period under Australian law.
C. Policy Updates
We may update this Privacy Policy from time to time. Any significant changes will be published on our website, and we will notify you directly if required.
4. Data Breach Notification
A. How We Handle Data Breaches
In the unlikely event of a data breach, we follow the Notifiable Data Breaches (NDB) Scheme under the Privacy Act 1988 (Cth). This means we will immediately investigate and take corrective action.
B. Notification Procedures
If a breach is likely to result in serious harm, we will notify affected individuals as soon as possible via phone, email, or letter, and also notify the Office of the Australian Information Commissioner (OAIC).
5. International Data Transfers
A. Cross-Border Data Transfers
We primarily store and process your information within Australia. However, if we use international cloud or IT providers, we take all reasonable steps to ensure your data is stored securely and in compliance with Australian privacy laws.
B. Legal Compliance
Pilbara Dental complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and all applicable Western Australian health record regulations.
📌 Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our clinic directly at pilbaradental@gmail.com